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FREQUENTLY ASKED QUESTIONS ABOUT VOLUME AND INTERNATIONAL PURCHASES Wicker By Design welcomes inquiries about volume and international purchases. Here some some frequency ask questions (FAQ) about the details of larger purchases. For more more information on general sales questions, click here for sales FAQ's.Do you have a question for us? Click here to contact us at Wicker By Design with your question. Or email us at info@wickerby.com. Japanese buyers click here
What is your address? Wicker By Design What are Volume Discounts? Wicker By Design offers volume discounts for a variety of its products. In general, our discounts for volume purchases follow the guidelines shown in the table below:
A purchase of a container offers the best opportunity for reduced costs per item of wicker. In those cases, Wicker By Design can offer discounts exceeding 50% on some items. [ Return to Top ] What are Shipping Charges? Shipping and packaging costs can have a dramatic impact on the economics of a volume purchase. Within the United States, we have found that UPS 100 weight ground shipping competes very favorably with motor freight. In general, a 100 weight ground shipping for ten items or more can be as low as $5 for the Baby Bench to $30 for the Adult Double Arm Bench. Boxing and packaging runs from $5-15 per box. For shipments outside the United States, boxing and packaging are the same, but the UPS advantage is lost. Shipping for small amounts (roughly less than six items) is very expensive even by ocean ship. For example, it costs anywhere from $100 to 200 to ship the Victorian Swing (which itself costs $219). Increasing the volume helps the picture. For example the following purchase went to England with a cost of $1,131.00 for shipping.
Obviously, a whole or partial container shipment directly from our manufacturer offers the deepest savings on shipping. In fact it also saves on the cost of the item itself by shipping directly to you. Our cost is lower because the items are not being shipped to us and the per item shipping charge is less because it is a full container. Indeed depending on the location of your country the shipping can be much less. For example, a recent partial container load to Japan saved the buyer well over 50% per item and cost only $800 to ship to their port. [ Return to Top ] What payment terms are available? In general, we expect a payment in full prior to shipping. On charge card authorizations, we wait until the actual week of shipping before seeking card approval from the card company. We will accept a COD purchase but it must be in certified funds. For special orders, we expect a down payment of at least 25%. [ Return to Top ] What about payment terms for international orders? We expect a full payment before shipping an international order. Payment can also be made by credit card, by wire or by check. For full container loads or more, an Irrevocable Letter of Credit may be preferable. Contact us for our bank's requirements. As with domestic orders, we expect a down payment of at least 25% for special orders. [ Return to Top ] What about problems with the quality of our order? In general we have found the quality of the work to be quite reliable, particularly for items that have been in production for a while. In those cases where there have been problems, it can usually be repaired by someone with basket weaving skills with a spray paint finish (in a can). If your shipment has numerous damaged and/or poor quality items, we will expect documentation through photographs and signed descriptions. We will reimburse for repair costs and/or repurchase the pieces from you. We reserve the right to visit your site to inspect the pieces ourselves. [ Return to Top ] Are your pieces copyrighted? Yes, Wicker By Design has a copyright on all of its pieces. We consider any copy of our designs to be a copyright infringement. [ Return to Top ] Can all of your product line be shipped by container directly from the manufacturer? Almost all of our wicker can be shipped together in a container. However, some other items must be shipped from the United States. These include our aluminum pieces, our cushions, the Baby Bean Bag Poser, the toy boats and a few other small accessories. [ Return to Top ] How long does it take before we receive a shipment? If we have the item in stock, shipment time ranges from one day to five weeks, usually one to three weeks. On large orders (such as a container) delivery time ranges from two to six months. We will advise you on the projected shipping date as part of our estimate. [ Return to Top ]
Does Wicker By Design accept designs for custom orders? Yes, we can work with you to create a prop that meets your specifications. In general, this requires a six to twelve month lead time from design to prototype to final delivery. We require a 50% down payment on custom orders and a minimum order of twenty pieces. [ Return to Top ]
Japanese Buyers
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