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FREQUENTLY ASKED SALES QUESTIONS Volume or International Buyers, please click here
What is your address? Wicker By Design How long it takes to ship? In general, we are able to ship in stock props to arrive within one to two weeks of an order. We almost always ship by Fedex ground with shipping taking anywhere from one to five days from the day of departure from our warehouse. If we are out of stock in an item or if our shipping is backlogged (usually only in the first three months of the year), we will inform you upon your order. We ALWAYS charge credit cards on the day we ship and we will NEVER charge your card if an item is not in stock. [ Return to Top ] What is your returns policy? We guarantee your satisfaction with your purchase and will gladly refund your money within 30 days of purchase. We reserve the right to inspect the product upon its return in case of damage or discoloration to the prop or fabric. In order to protect the prop, it should be repackaged in the same box in which it was shipped. We ask that the customer pay for return freight and insurance up to the retail value. [ Return to Top ] What are your payment terms? Wicker By Design accepts all major credit cards, VISA, Mastercard, American Express and Discover. Of course, we also accept prepayments by check or money order. We apologize but we do not ship COD. [ Return to Top ] Do you ever offer items on special for reduced prices? Yes, we periodically post items at reduced prices on our web site
specials page. [ Return to Top ] My studio is crowded already? Do you have any suggestions on how to store the props? We certainly understand that many studios carry dozens if not hundreds of props and accessories. Storage can be very real problem. Shelving is the best option since it supports the prop. However, some photographers use hangers. We urge care with hangers if they are used for wicker. Another idea for photographers who double studios in their homes is to place your wicker and accessories in the house. For example, the wicker Adult Divan makes a wonderful accent piece in a bedroom. Another suggestion is to clear out props that you no longer use. Sell at a reduced price (Wicker By Design props have been known to sell at retail value on Ebay) and keep your clientele excited about fresh ideas. On the humorous side, we certainly do not want you to succumb to the "disaster" that afflicted our friend and photographer Warren Driggers of Columbia, South Carolina. [ Return to Top ] Are your pieces copyrighted? Yes, Wicker By Design has a copyright on all of its pieces. We consider any copy of our designs to be a copyright infringement. [ Return to Top ] Where can I purchase from Wicker By Design? Anyone can purchase from Wicker By Design, regardless of their location in the USA or in another part of the world. Online purchases can be made at online catalog. If you prefer, you can also purchase by phone 1-800-731-6666 or by mail at 2705 Newquay Street, Durham, NC 27705. We also exhibit at many trade shows trade shows where we take orders and sell our samples at a 10% discount. Many photographers call ahead to reserve one of the samples at a trade show. Click here trade shows for a listing of trade shows in the coming six months. [ Return to Top ] Do you have a warehouse that I can visit to see all of your props and to purchase? Yes, many local (North Carolina and Virginia) photographers take advantage of our 10% discount on purchases in our warehouse. Please call ahead 800-731-6666 to arrange an appointment. You can see directions to our warehouse at 1717 Lawson St., Durham, NC 27703 by clicking here. [ Return to Top ] Do you have representatives for areas of the country? Yes, in addition to our central office and for customers who prefer, we have sales representatives who cover some parts of the United States (see below) and Japan.
Currently, these representatives are: [ Return to Top ] Does Wicker By Design accept designs for custom orders? Yes, we can work with you to create a prop that meets your specifications. In general, this requires a six to twelve month lead time from design to prototype to final delivery. We require a 50% down payment on
custom orders and a minimum order of twenty pieces. [ Return to Top ] |
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